Subscription and Payment
Yes, check payments are accepted for yearly subscriptions.
No, this service is free. However, Akubo subscribers pay fees to the merchant account provider (e.g. Paypal, others).
Yes, Akubo offers an onsite training package (cost will vary depending on location and number of participants). Please contact us for more details.
To keep our software subscription costs low, we encourage using our email support (firstname.lastname@example.org) from 9 AM to 5 PM EST, Monday to Friday. But on special cases (which we determine on an as-need basis) we can do a phone support call with you.
We primarily offer email support with a quick turn-around for support questions. For more urgent matters that may require phone support, you can send us an email asking for an immediate call-back and we will get back to you as soon as possible.
Akubo Premium - up to 100 login user accounts and 100,000 contacts Akubo Pro 10 - up to 10 login user accounts and 10,000 contacts Akubo Pro 5 - up to 5 login user accounts and 5,000 contacts Akubo Basic - up to 2 login user accounts and 2,000 contacts
If we notice you're going beyond your limits, we will send you a notice to do an upgrade. The limit for Akubo Basic is 2,000 contacts if you go beyond that the next step is Akubo Pro 5 (up to 5,000 contacts). Or you can also request for an upgrade anytime.
You can cancel your Akubo account by sending an email to email@example.com with the following info -last 4 digits fo the credit card you used to pay for your Akubo subscription (only needed if you paid by credit card), and you phone number. After we receive your request, we will verify your request via email or a phone call and you will receive your pro-rated refund for the months remaining in your subscription (monthly subscriptions are not eligible for refunds). Refunds checks will be sent by mail within 4 weeks after your account has been cancelled.
Your database will be terminated 6 months after you cancel your account.