FAQ

What is Akubo CRM?

A Cloud Based CRM Platform designed to help NGOs, educational institutions, associations and businesses achieve their revenue targets and maintain relationships through a user-friendly, effective and efficient contacts database that includes email marketing and data analytics.

What can we use Akubo CRM for?

Akubo can be used in various ways depending on your organization’s needs.

 

For Businesses:

  • Track Sales and Leads
  • Store Contact Data 
  • Track Contact activity 
  • Analyze Sales and Campaigns 
  • Manage Email marketing campaigns
  • Print mailing labels and envelopes
  • Assign and Manage Tasks
  • Generate Transaction Reports and Email Open Rates

For Non-Profits:

  • Manage Fundraising and Marketing campaigns
  • Store Donor, Volunteer and Staff Data
  • Track Pledges and Donations
  • Analyze Campaigns and Donations
  • Manage Email marketing campaigns
  • Print mailing labels and envelopes
  • Assign and Manage Tasks
  • Generate Donation Reports and Email Open Rates

For Associations and Churches:

  • Manage Members, Contributions and Gifts Data
  • Store Donor, Volunteer and Staff Data
  • Track Pledges and Donations
  • Analyze Campaigns and Donations
  • Manage Email marketing campaigns
  • Print mailing labels and envelopes
  • Assign and Manage Tasks
  • Generate Finance and Management reports of the Congregation
Do I immediately get charged after using Akubo Software?

Akubo CRM gives you a 30-day FREE trial period. Charges only start on your 2nd month.

Does Akubo CRM work on any device?

Yes. As long as your device has an internet browser, Akubo CRM can be accessed anytime, anywhere.

What kind of technical support do you offer?

Akubo Software offers technical support via email and live video support.

How many login user accounts can we create?
  • Akubo Premium Plans | up to 25 users
  • Akubo Super Pro | up to 10 users
  • Akubo Pro | up to 5 users
  • Akubo Basic | up to 3 users

Need more user logins? Contact us!

How many contacts can I store in Akubo CRM?
  • Akubo Premium Plans | contacts ranging from 100,000 to 200,000 contacts
  • Akubo Super Pro Plans | contacts ranging from 30,000 to 75,000 contacts
  • Akubo Pro Plans | contacts ranging from 15,000 to 20,000 contacts
  • Akubo Basic Plans | contacts ranging 5,000 to 10,000 contacts

For contacts exceeding 200,000, please email us at info@akubo.com for a quote

How much does Akubo CRM cost?
Check out our subscription plans here:
https://www.akubo.com/choose-your-subscription/
Do I need to individually encode my data to Akubo CRM?

With Akubo CRM, you can import your spreadsheet file from a computer to your account in just a few clicks!

How often are my records backed up?

Akubo records are backed up everyday – onsite and offsite.  You have the option to download regular backups of your Akubo data in CSV (viewable via Microsoft Excel) format.

What happens to my data if I don’t renew my subscription?

Access will be denied to the Akubo service 30 days past the last contract termination date and deletion of all data will be performed in 90 days.

Can you provide your server details?

Hosting: Rackspace (US)

Database: Maria-DB
For security features we have the following:
  • 256 key SSL encryption
  • IP restrictions (customizable by customer)
  • admin email alerts for invalid logins
  • login privileges customizable by customer
Maintenance or Support: Server and Database is managed by Akubo
 
System Elements:
  • Admin: this is their Akubo login (admin) account
  • Admin Rights:
    • All manage privileges including adding/removing user accounts
    • setting security settings (IP restrictions, timeout alerts)
    • adding/removing features on Akubo for other users
    • viewing Access logs
  • User: this is all their Akubo login (non-admin) accounts
  • User Rights: edit, delete, view privileges are set by the Admin login account
 

For over 10 years, Akubo has grown from a simple CRM provider to a full-service “kubo” that makes data management easier.

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