Create and Send Emails

To compose an email, go to Emails then click

1. Select a template or start with an Empty page template then proceed to Step 2

2. Setup your From (Name) and select which among your verified email addresses to be used as the sender. Choose your email recipients (Individual, Group(s), or ALL contacts) then proceed to Step 3.

3. Set the subject of your email and start composing your email and proceed to Step 4 when done.

If you are using a template that you created using another application outside Akubo you can copy the codes and paste it inside the Source page. You can also add Website links and Images in your email template.

4. Review your email and select preferred options then send or schedule the sending of your emails.

Note: Make sure you are using the correct time zone when scheduling your email sending.

Send birthday greetings using Birthday Calendar

Use mail merge for personalized email

1. Right click on the space where you want to place the field. For default fields, select Standard Fields then choose which field(s) you wish to add to your email content. (e.g. Salutation and First name)

It is important that your recipient’s salutation and first name are not blank

2. Selected merge fields will be automatically added to your template and will look like this:

Schedule Email Sending

Monitor Email Report

1. Go to Emails:

2. All emails sent will be reflected in this page. Here, you will see the status as well as the summary report. To see a more detailed report of the email click the View Report button.

3. This is the detailed report of the email summary. It reflects the email address, name and organization and the number of time the recipient opened the email as well as the reason for bounced.

4. At the top most of the page, you will see the figures of the email report.

5. In this portion, you will have the option to filter which of the data you wish to see. Tick the corresponding checkbox (Opened, Bounced, Opted-out). By default, all report details are shown. You may also choose two filters at a time.

6. Below is the sample view of the detailed report if you filter all the Opened emails. You will see how many times they opened the email.

7. Below is the sample view of the detailed report for Bounced emails. You will be able to see the details why the email bounced.

8. To download the details of the email report click on Export List.

9. You will be directed to the Export page and you will have the options to select all the fields you wish to include in your export file. Click on the corresponding checkboxes of the fields you wish to include and then choose which file format (MS Word or MS Excel) then click Export.

Important: Please note that when you export data always see to it that you include the Contact ID field. This is important if you wish to update their details in an MS Excel file and do a mass update.

Social Media Sharing